yourSanctuary Surrey 24 hour helpline:
Surrey Police has specially-trained domestic abuse officers who you can talk to in confidence and they can assist you.
If you are experiencing domestic abuse, we will treat you with sensitivity and investigate each incident fully.
- If domestic abuse is in progress, if you feel threatened, if you are in immediate danger, or it's an emergency, call 999.
- In a non-emergency, call 101 and ask for your local Public Protection Unit.
- If you are deaf, hard-of-hearing or speech impaired please click here
What we will do
When an incident is reported to us it is graded according to the response required. If urgent attendance is thought to be necessary, officers will attend immediately. Sometimes it is more appropriate for officers to visit at an arranged time.
Once we have spoken to you, we will look into the incident further and if a crime has taken place there will be a full investigation. The officer who responds to your call will assess the risk posed to you by the abuser and your case may be passed to staff who are specially trained in domestic abuse, who will then deal with the case for you.
If domestic abuse is reported to us anonymously we will thoroughly research the information or intelligence and intervene where appropriate.
The role of the police in domestic abuse cases is to:
- Protect the lives of both adults and children who are at risk as a result of domestic abuse
- Adopt a proactive approach to prevent and reduce domestic abuse
- Effectively investigate all reports of domestic abuse
- Facilitate effective action against offenders so that they can be held accountable through the Criminal Justice system.
Do you have information about domestic abuse but are worried about being identified if you speak out?
Surrey Crimestoppers is an independent charity that provides the public with a unique, safe and anonymous means of passing on information about crime. They make it easier for you to break the silence around domestic abuse.
- Crimestoppers is not part of the police
- Your call cannot be traced and is never recorded
- They will never ask your name or where you live
- You will not be asked to visit a police station, make a statement or go to court
- You will always remain completely anonymous. No one will know you called
- Crimestoppers' guarantee of anonymity has never been broken
When you call 0800 555 111 you will speak to an experienced call handler who will deal sensitively with your information and gather as much detail as possible. This information is put into a report and checked to ensure that nothing could identify you. The report is then passed directly to the relevant local police. Surrey Police will thoroughly research the information or intelligence, checking with their partners before taking the appropriate action.
The 0800 555 111 Crimestoppers phone line is open 24 hours, every day of the year. Information can also be passed to them using their online secure form at www.crimestoppers-uk.org